What can we help you with?

What can we help you with?

What Can I Do From The Account Area?

If you go to the Account area you will be able to change various settings related to your account.

To access the "Account" area, click on the person symbol in the top-right corner of the screen and click on the "Account" option.


From here, you will be able to change your user settings.

From here you are able to view your "Personal Data" which will show the email address for your account and the Company/Group we consider that email address to correspond to (if you think this is incorrect, please get in touch with us at help@patsnap.com).

You can also reset your password.

You can change some of your "Display Settings" (this includes your "Default Landing Page", the "Time Zone" that we will consider you to be in and the File Name of any PDFs that you download).

And finally there is a feature where you can grant temporary access to a PatSnap employee for an allocated length of time so that they can access your account to either help with diagnosing an issue, for implementation work or for training.

Once happy with any of the settings click on "Submit" and these settings will be reflected in the rest of the platform (you may have to log out and back in again and also clear your cache for this to be the case).  

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