When accessing File Wrapper documents in Patsnap, the download icon indicates whether a document is available immediately or requires additional processing.
Understanding Download Statuses
- PDF icon: The document is available for immediate download.
- Mail icon: The document needs to be retrieved and will be delivered by email.
- Preparing: Your request is being processed by our servers. This can take up to 3 days. Once ready, the document will be sent to your email, and the "Preparing" status will disappear.
What to Do While Your Document Is Preparing
- Wait for processing: Repeatedly clicking download will not speed up the request.
- Check Download History: Monitor the status of your request.
- Check your email: Look for the completed document, including in your spam or junk folder.
- Contact Patsnap Support: If processing exceeds 3 days or the download is marked as failed, our team can investigate.
Monthly Download Quotas
File Wrapper document downloads may be subject to a monthly quota depending on your Patsnap subscription. Contact your account representative if you have questions about your download allowance.